Warranty Analysis - End User Perspective

[Robbie]

I haven't used the warranty analysis function at all, although I have looked throught the supporting literature - the emphasis is on equipment suppliers - what would be the benefits for an end user using the warranty analysis folios, are there any typical, usual uses -what type of analysis could be done?

Thanks

[JON_BK]

I am using Warranty analysis mainly for internal purposes (fact based communication between design team, production and supplier quality management and suppliers) when analysing and forecasting cost of poor quality (unreliability*cost of material + shipping cost * volume) and are set quality and reliability requirements achived when making full chain process validation for new product implementation.
I am not sure what you mean by end user perspective but at least in our industry high quality during warranty time is a basic an customer expectation and therefore it doesn't add any value to be communicated for customers. In our case warranty figures are calculated based on the need for new material as component has been defective. In addition to warranty analysis for these defective units we are making supportative repairable system analysis as this offers good way to see effectiviness of repair, reset, adjusting etc site service action sometimes needed due to various reasons. In our case these site serivice visits and actions due to certain failures have different effects for customers and these can be prioritize and corrective actions can be directed towards those having higher priorite.
Hopefully this gave some answears and ideas for you.

[Robbie]

Thank you, that has given me some ideas.

[Davids]

I am not sure what you mean by end user perspective but at least in our industry high quality during warranty time is a basic an customer expectation and therefore it doesn't add any value to be communicated for customers. In our case warranty figures are calculated based on the need for new material as component has been defective. In addition to warranty analysis for these defective units we are making supportative repairable system analysis as this offers good way to see effectiviness of repair, reset, adjusting etc site service action sometimes needed due to various reasons.

[botham]

Originally Posted by Robbie

I haven't used the warranty analysis function at all, although I have looked throught the supporting literature - the emphasis is on equipment suppliers - what would be the benefits for an end user using the warranty analysis folios, are there any typical, usual uses -what type of analysis could be done?

Thanks

Hay i think the warranty analysis is most appropriate for you and you have to opt for it.Warranty Analysis integrates warranty and other data with key customer, product and geographic information so organizations can accelerate detection and reduce time to correction. Not only this, Warranty Analysis lowers warranty costs and increases customer satisfaction, enabling you to improve product quality and your brand reputation.