PDA

View Full Version : Weibull++7 file opening glitch


JJPEngr
December 30th, 2008, 09:09 AM
I have both Weibull++7 and ALTA 7 Pro installed on my PC. Both are properly licensed and updated to the latest build version (7.5.6).
When receiving a Weibull++ file from a colleague via e-mail or file location, double clicking on the Weibull++ icon does not open the file. Instead, I get a dialog box stating that I need a licensed copy of Weibull++ and reverting to ALTA. If I saved the received file to a disk location, launch Weibull++7 first, and then open the file at the saved location; it works fine. This has continued to occur over the past several updates to Weibull++7. ALTA opens files normally by double clicking on the received file icon or open an existing file at a selected location.
Has anyone else encountered this problem with Weibull++7?

Pantelis
January 6th, 2009, 01:54 PM
Regarding the issue mentioned. This is not a known issue. There are multiple causes such as a corrupted entry in the windows registry or something corrupt in the file. The best course of action would be to contact our support directly and they can help you with diagnosing/troubleshooting and resolving the issue.

If you are in the US you can call Support at 520.886.0366 or via email at Support@ReliaSoft.com

Other support options are listed at http://www.reliasoft.com/Support.htm